Website use, and the terms that apply to every booking.
The site and the services are provided by RiskSorted Ltd ("we", "us", "RiskSorted"), company number 17438978, registered in England and Wales with its registered office at 66 Paul Street, London EC2A 4NA. You can contact us at [email protected] or on 0330 043 3495.
We work to keep the information on this site accurate and current. It is general guidance on UK compliance duties, not professional advice on your specific premises. Regulations and British Standards change; the assessment or certificate you receive from us, and the guidance of your enforcing authority, take precedence over anything written here.
You agree not to use the site for any unlawful purpose; not to submit false or misleading information through the booking assistant, a form or your account; not to attempt unauthorised access to any part of the site, its workers, database or file storage; not to introduce malicious code or interfere with the site's operation; and not to scrape or republish our content without written permission.
The content, design, code, brand and the RiskSorted name and mark are owned by RiskSorted Ltd or used under licence. You may read and reference the content; copying or commercial reuse needs our written permission. Reports and certificates we issue to you are yours to use for the premises they relate to; the templates and methodology remain ours.
Links to third-party sites — government guidance, standards bodies, our payment provider — are provided for reference. We are not responsible for their content or policies, and a link is not an endorsement.
When you book a service, your contract is with RiskSorted Ltd. We are the principal contractor: we set the price, we hold the contract with you, and we are responsible for the work. The person who attends your premises is a vetted specialist engaged by us. They act for us, not for you, and any question, problem or complaint comes to us.
A booking is made when you complete payment through our checkout. We confirm it by email with an order reference. If for any reason we cannot accept a booking — for example the premises is outside the scope of the service you chose — we will tell you promptly and refund you in full.
Business customers. Most of our customers are businesses, landlords and their agents. If you are booking for a business, these terms apply as written. If you are booking as an individual consumer, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply in addition, and where these terms conflict with those rights, your rights win.
We only ask questions you can answer: what kind of premises it is, how many floors, roughly how many appliances or circuits, roughly how many taps and water heaters, whether anyone sleeps there, and anything that will not work for timing. The price is calculated from your answers by our system and shown to you before you pay. Please answer accurately; the specialist plans the visit around what you tell us.
Fire risk assessment. The price shown at checkout is fixed. There is no survey and no post-payment review. If the premises turns out to be materially different from what you described — for example an HMO described as a shop — we will contact you before starting work, and you may cancel for a full refund.
Legionella risk assessment. The price shown at checkout is fixed. It is calculated from your answers about the kind of premises, the number of taps and showers, water heaters and cold water storage tanks, and whether anyone sleeps there. Where you tell us you do not know a count, the price is calculated from the size of the building instead. Every legionella risk assessment includes laboratory water samples; the number is calculated from your answers, shown at the published per-sample price before you pay, and included in the fixed price. If the specialist takes fewer samples than you paid for, the difference is refunded automatically; if the water system requires more, the additional samples are charged at the same per-sample rate and invoiced after the visit. If the number of outlets, heaters or tanks found on site is materially higher than you told us — enough to place the premises in a higher price band — the difference to the correct band is charged after the visit. Accurate answers are never revisited. Premises with cooling towers, spa pools or evaporative condensers cannot be booked online and are quoted separately.
Health and safety risk assessment. This is priced from your answers and confirmed after we have reviewed the information you supplied. If the price has to change we will contact you before any work is carried out; you can accept the revised price or cancel for a full refund. We will never carry out work at a revised price without your agreement.
Services priced per unit (PAT testing per appliance, EICR per circuit, extinguishers per unit). If the number found on site is higher than the number you gave, the additional units are charged at the published per-unit rate shown at checkout and invoiced after the visit. If the number is lower, you are not charged for units that do not exist.
Out of hours. Jobs that start outside Monday to Friday, 7am to 2pm carry a 50% uplift. It is the start time that counts. This is shown before you pay.
Large premises. Where you tell us a premises is unusually large, or an assessment involves more than about twenty bedrooms, we may ring you before the visit to plan it. The price does not change because of that call.
All prices are shown excluding VAT. VAT is added at the current rate at checkout and the VAT-inclusive total is shown before you pay. Payment is taken in full at the time of booking by card through our payment provider, Stripe. We do not see or store your card number. Where our VAT registration number has not yet been issued at the time of your order, your receipt will say so and a VAT invoice will follow once it is.
Two discounts exist, both shown at checkout. Fire risk assessment and health and safety risk assessment booked together for the same site: 10% off both. Auto-renewal: 5% off the booking and off the price of the renewal booking (see section 13). The two add together. There are no other discounts.
We do not ask you to pick a date at checkout. We assign a local specialist first and then confirm the date with you, normally within one working day. When you book we ask what will not work — days, hours, areas that cannot be disturbed, notice your staff or tenants need — and any deadline you are working to, and we schedule around it.
You must provide safe access to the premises and to the areas, equipment and records the service requires, and a person with authority to answer questions on site. Some services involve disruption: an EICR requires the power off, an emergency lighting duration test leaves lights running down for up to three hours, an alarm test sounds the alarm. We tell you what to expect before you pay.
If the specialist cannot carry out the work on the confirmed date because access was not available, the premises was not as described, or nobody was there, the full price of that service is charged: the booking is not refunded, and a new booking at the published price is required for a further visit. This applies every time. If we or the specialist are at fault, you pay nothing for the aborted visit and we rebook at no charge.
You may cancel at any time before we confirm a date for a full refund. Once a date is confirmed, you may cancel or move it free of charge with at least two working days' notice; with less notice, we may charge 50% of the price of the affected service to cover the specialist's committed time. If we cancel or cannot deliver, you receive a full refund.
If you are a consumer, you have a 14-day right to cancel from the day after booking. Because our services are usually delivered within that period at your request, by asking us to proceed you agree that we may start within the 14 days and that, if you then cancel, you will pay for what has been done up to that point.
The report or certificate for the service is uploaded to your RiskSorted account and you are emailed when it is there — within 14 days of the visit. If it is not, we refund 10% of the price of that service — automatically, without you having to ask. The 14 days run from the date the specialist attends, not the date you booked. Your account also records the next due date and reminds you before it. Where a report identifies remedial work, that work is described and priced separately; nothing further happens unless you ask for it.
If you tick auto-renewal at checkout, we save your card with Stripe and book the renewal of that service when it falls due, at the published price at that time less the 5% renewal discount. We email you before the renewal is booked and before any payment is taken, and you can decline. You can switch auto-renewal off in your account at any time once your first job has been completed, or by contacting us before then. Switching it off removes the discount from future bookings only.
Accounts are accessed by a sign-in link emailed to you; there are no passwords. You are responsible for the security of that inbox. You may give colleagues access to some or all of your sites; you are responsible for what they do in your account. Certificates you upload from other providers are stored for your reference; we read them to extract dates and details and ask you to confirm before anything is saved as fact.
We will carry out each service with reasonable care and skill, using specialists we have vetted for qualifications, insurance and calibration appropriate to the work, working to the published standard for that service. We and our specialists hold public liability and, for assessment work, professional indemnity insurance.
A report or certificate describes what was found on the day. It is not a guarantee that a premises will pass an inspection, that an insurer will accept it, or that no fault will develop afterwards. Compliance is your ongoing responsibility; we help you evidence it.
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, our total liability to you in connection with any booking is limited to the price you paid for that booking, and we are not liable for loss of profit, business, contracts or data, or for indirect or consequential loss.
If something is wrong, email [email protected] or ring 0330 043 3495 quoting your order reference. We acknowledge complaints within two working days and aim to resolve them within ten. If a service was not delivered with reasonable care and skill, we will put it right or refund the affected part.
We may update these terms. The "Last updated" date at the top reflects the most recent change. The terms that apply to a booking are the ones in force when you made it.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
RiskSorted Ltd
Company number 17438978
Registered office: 66 Paul Street, London EC2A 4NA
Email: [email protected]
Phone: 0330 043 3495
These terms have been written in plain English by RiskSorted. They are not legal advice to you, and they are subject to any rights you have under English law that cannot be excluded.